FAQ
Is Faytravel a digital travel agency?
Yes. Faytravel is designed as a digital travel agency: customers access travel services and manage requests and bookings online.
Can I book flights on the website?
Yes, through the flight booking platform integrated with Faytravel.
Can trips be customised?
Yes, through the Custom trip service.
Do I need to visit an office?
No. Services are digital with no office visit needed, and support is available when you need it.
Can I track my request?
Yes, from your Faytravel account or with your request number where available.
Can I pay online?
Yes, for services that support online payment.
Is the deposit refundable?
It depends on the service. The $100 package deposit, where it applies, becomes non-refundable once booking arrangements have started.
Does Faytravel guarantee the visa?
No. The visa decision rests with the relevant government authority.