Cancellation & refunds
Last updated: October 1, 2026
Cancellation and refund terms vary by service type, service provider and booking terms.
Flights
Flights are subject to the airline’s terms and the fare and ticket type. They may be:
- Refundable
- Partially refundable
- Non-refundable
- Changeable with a fee
Any refund is subject to the booking terms; airline and service fees may apply.
Travel packages
Booking deposit: USD 100. It secures the booking and starts the arrangements, and becomes non-refundable once booking arrangements have started or related services have been booked.
- Cancellation 30+ days before: the eligible amount is refunded under the package terms, after deducting the deposit and non-refundable costs.
- Cancellation 14–29 days before: the refund may be 50% of the eligible amount after applicable deductions.
- Less than 14 days: a refund may not be available.
- No-show: a refund is usually not available.
Umrah visa
Once processing has started, processing fees may become non-refundable. Faytravel does not guarantee visa issuance; the final decision rests with the relevant authority.
Complete Umrah package
The package is subject to the terms of the airline, hotel, transport provider, visa provider and other suppliers. The USD 100 deposit is non-refundable once booking arrangements have started.
Hajj services
Hajj-related services are subject to official regulations, service providers and the specific package terms.
Car rental
Cancellation and refund terms are set by the car provider. A refund may depend on:
- Vehicle
- Rental period
- Cancellation time
- Rate type
- Supplier
International Driving Permit
Once document review or processing has started, processing fees may become non-refundable. A completed service cannot be cancelled or refunded.
Digital services
Digital services Faytravel has started to deliver may be non-refundable once delivery has started.
Payment errors
If a verified duplicate charge occurs due to a technical error, the duplicate amount is refunded after verification.
Refund processing
Eligible amounts are usually processed within 7–14 business days; your bank or payment provider may need extra time. Refunds go to the original payment method where possible.
Third-party services
Some Faytravel services rely on third parties and are then subject to the supplier’s terms.
Force majeure
In cases such as flight cancellations, natural disasters, border closures, government decisions or circumstances beyond control, bookings are handled under the supplier’s terms and applicable regulations.
Refund requests
Refund requests can be submitted online.